Shipping and Delivery Time
At O2 Worldwide we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the contiguous United States.
Valid Shipping Address
It is your responsibility as the customer to ensure that the mailing address you provide is correct, complete, and can accept package deliveries. The shipping carrier also advises that recipients make arrangements so that packages can be left in a safe, secure area. The merchant is not responsible for lost or returned orders due to incorrect, incomplete, and/or invalid addresses. Packages that are returned due to an incorrect or invalid address provided by the customer will be subject to additional charges. An email will be sent to the distributor's email address on file requesting a valid shipping address. A new shipping fee will be charged to reship the order. After 30 days with no response, the order will not be resent nor refunded.
Pick Up Policy
Distributors and Customers may choose to pick up their product order from the O2 Worldwide office during regular business hours. If you select this option, pick-up orders will be held for 90 calendar days – after which the product will be returned to inventory and no refund will be issued. If you later want to claim the product, there will be 10% restocking fee.
You are advised to contact your country's customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. For specifics please read our International Terms; by ordering from us you agree to these terms.